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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A. Migrate the data using one of the available tools, such as the Salesforce Data Loaderor third party data migrationtools.
B. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
C. Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
D. Establish a testing and validation process to ensure that the data is accurate and complete

Answer: C

Explanation:
Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system.References= Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process. These practices are documented in Salesforce's data migration resources:https://developer.salesforce.com/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.h

NEW QUESTION # 75
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

A. Person accounts are used to represent B2C customers.
B. Accounts with RecordType Business are used to represent B2B customers.
C. Accounts with RecordType Service are used to represent B28 customers
D. Accounts with RecordType Consumer are used to represent B2C customers

Answer: B,D

Explanation:
In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

NEW QUESTION # 76
An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A. Manage a customer moving out.
B. Create a multi-site quote.
C. Set up a payment arrangement.
D. Manage changes to contract clauses.

Answer: A,C

NEW QUESTION # 77
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
B. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C. Open the object's page layout and add the FlexCard LWC ante the layout.
D. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

Answer: D

NEW QUESTION # 78
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A. Rate change notifications
B. Customer satisfaction surveys
C. Payment reminders
D. Electronic funds transfers

Answer: D

NEW QUESTION # 79
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